From Insights to Impact

While I follow a structured approach to ensure clarity and impact, I see my workflow as a flexible framework rather than a rigid process. Each project comes with its own context, business goals, and constraints, so I adapt my methods accordingly. What remains consistent is my focus on collaboration, problem framing, and designing for real user needs.

Empathize

Understanding the user & problem space

The process begins with understanding the user—through research and analysis, I uncover pain points, behaviours, and motivations that shape the design, ensuring every feature addresses real needs.

User Interviews
Journey & Empathy mapping
Personas
Stakeholder interviews
Competitive analysis
Heuristic analysis

Define

Frame the opportunity

As a next step I translate insights into a clear problem statement and design direction. I synthesize findings, align with business goals, and establish key user flows or experience principles. This clarity becomes the foundation for meaningful design decisions.

Problem framing
Personas
IA
Experience goals
User flows
Feature prioritization
Jobs to be done

Design

Create and explore solutions

This is where I explore and shape the experience. I sketch, prototype, and test early ideas—always keeping users in focus and working closely with stakeholders. I enjoy turning abstract needs into tangible solutions, refining each detail through feedback and iteration.

Wireframes
Interactive Prototypes
Stakeholder alignment
UI Patterns
System Design
Rapid Usability Testing

Deliver and Iterate

Launch and improve

I work closely with developers to bring the vision to life—while continuously testing, learning, and refining. I advocate for quality execution and data-informed iteration post-launch, ensuring the product evolves with user needs.

Usability Testing
UX Specification
Design Handoff
Analytics review
Iteration Loops
UX QA

Principles I design by

Align business goals with user needs

Design decisions should meet business objectives while providing real value to users.

People at the center

Place people’s needs and experiences at the heart of every design decision.

Continuous learning

Embrace continuous learning to improve ideas and solutions over time.

Featured skills and favorite tools

Here’s a peek at the design skills and creative tools I use to bring projects to life. From understanding users to crafting polished prototypes, these are the essentials that help me design with empathy and purpose.

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Key strengths

Empathy-driven research

I dig deep into user needs, mapping journeys and uncovering insights that lead to meaningful, intuitive experiences.

[background image] image of educational brochures (for a university)
Creative toolkit

Figma, ProtoPie, Miro and more

Whether I’m sketching ideas or building high-fidelity designs, I use a flexible set of tools to turn vision into reality.

Let’s Get in touch

I’d love to hear from you

Have a question about my design process or want to chat about a project?
Reach out and let’s start a conversation.

[digital project] image of a graphic design on a screen (for a web design agency)

Email

Send a message and I’ll reply as soon as I can.

Phone

Feel free to call during the week, 8am–8pm.

LinkedIn

Connect with me.